1 reviews | Active since Jun 2016

01 Jul 2016, 22:09

************** against client still continues

<p>This whole issue has been going on for about a month now.</p> <p> </p> <p>I am advised to pay my own lancet bill because what I had done according to written language didn't say pap smear, but ******l swab.</p> <p> </p> <p>So, even thought the same process is used, because my test wasnt to test for cervical cancer, but for other reasons, I am not able to claim a wellness benefit for this.</p> <p> </p> <p>I asked Thaven Naidoo to please give me the email address of the director he claimed to be in communication with. I also asked for where in their policy documents it specifically states that a pap smear will only be paid if it is to test for cervical cancer. It has been several days and not so much as a response.</p> <p> </p> <p>I think this is absolute ************** against me as a female client.</p> <p> </p> <p>There is absolutely no word or response to my emails and I find that highly unprofessional and the fact that I was being swabbed for something other than cervical cancer which leads to a we don't care attitude is completely *********.</p>

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Replies (1)
's update15 Jul 2016, 11:49
Reviewer Update

After weeks of back and forth, this matter has been resolved. However, would still love to know how Thaven gets away with completely ignoring clients, not so much as even an apology.