JM
Johannes M
1 reviews | Active since Nov 2021
22 Jun 2022, 15:35
Complete refusal to pay out my medical aid Savings
Universal staff refused to pay out my medical aid Savings Refund which was due at the end of May 2022. After escalating the issue to thier escalations team, I still got no response from the team about my complaint. Over and above that, they have paid out unknown claims from my Accumulated Savings balance. I'm so disappointed in the poor treatment of a customer.
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Universal Healthcare Administrators's replyOfficial
22 Jun 2022, 15:46Dear Johannes
Thank you for bringing this to our attention, we sincerely apologise for any inconvenience caused. A consultant will be in touch to assist you.
Kind regards
The Universal Healthcare customer experience team
Thank you for bringing this to our attention, we sincerely apologise for any inconvenience caused. A consultant will be in touch to assist you.
Kind regards
The Universal Healthcare customer experience team
Universal Healthcare Administrators's reply22 Jun 2022, 15:46
Official
Dear Johannes
Thank you for bringing this to our attention, we sincerely apologise for any inconvenience caused. A consultant will be in touch to assist you.
Kind regards
The Universal Healthcare customer experience team
Thank you for bringing this to our attention, we sincerely apologise for any inconvenience caused. A consultant will be in touch to assist you.
Kind regards
The Universal Healthcare customer experience team
JM
Johannes M's updateReviewer Update
22 Jun 2022, 15:56Who will be in contact with me when the staff that's suppose to contact me was instructed to not talk to me?
It's only R1500 you need to pay me but Megan Swart and Natalie Tracey are refusing to pay the money, what kind of service is this?
I went through the complaints here and most they complain about poor customer service and refusal pay service providers. You can do better than this guys!!
It's only R1500 you need to pay me but Megan Swart and Natalie Tracey are refusing to pay the money, what kind of service is this?
I went through the complaints here and most they complain about poor customer service and refusal pay service providers. You can do better than this guys!!
JM
Johannes M's update22 Jun 2022, 15:56
Reviewer Update
Who will be in contact with me when the staff that's suppose to contact me was instructed to not talk to me?
It's only R1500 you need to pay me but Megan Swart and Natalie Tracey are refusing to pay the money, what kind of service is this?
I went through the complaints here and most they complain about poor customer service and refusal pay service providers. You can do better than this guys!!
It's only R1500 you need to pay me but Megan Swart and Natalie Tracey are refusing to pay the money, what kind of service is this?
I went through the complaints here and most they complain about poor customer service and refusal pay service providers. You can do better than this guys!!