Hellopeter
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tT
thato T

1 reviews | Active since May 2016

03 Jul 2025, 13:50

BS Medical aid

If I could I would give them a -10, I would not recommend these people at all. Trying to get them to pay invoices is a nightmare.

0
Replies (5)
Universal Healthcare Administrators
Universal Healthcare Administrators's reply03 Jul 2025, 14:04
Official
Dear Thato

Our sincerest apologies for your recent experience. We understand how frustrating this must be for you. A consultant will be in touch with you as soon as possible. 

Kind regards
The Universal Healthcare Customer Experience Team
tT
thato T's update03 Jul 2025, 14:11
Reviewer Update
You guys are so quick to respond on hello peter but suck at resolving something simple, its taken you weeks to resolve my issue
Universal Healthcare Administrators
Universal Healthcare Administrators's reply03 Jul 2025, 14:17
Official
Dear Thato 
Thank you for bringing this to our attention. Your complaint has been referred to our escalation department, and they will be in touch with you as soon as possible.

Kind regards
The Universal Healthcare Customer Experience Team
tT
thato T's update10 Jul 2025, 12:50
Reviewer Update
Hi,

Could you please provide an urgent update on this matter? I am now receiving final demand emails regarding the outstanding invoice, and the tone of these communications from the debtors is increasingly concerning.
When can I expect this issue to be resolved? I would appreciate your immediate attention to avoid any further escalation.

I expect this to be treated as a priority and addressed without further delay.
Regards,
T
Universal Healthcare Administrators
Universal Healthcare Administrators's reply10 Jul 2025, 14:13
Official
Dear Thato 

Thank you for bringing this matter to our attention. We understand the urgency and seriousness of your concern regarding the outstanding invoice.
Please be assured that we are treating this issue as a top priority. Our team is currently investigating the situation and working diligently to resolve it promptly. We aim to provide you with a comprehensive update as soon as possible.

Thank you for your patience and understanding as we work towards a swift resolution.

Kind regards
The Universal Healthcare customer experience team