OH
Olwethu H
1 reviews | Active since Jul 2023
15 Jul 2025, 12:56
Bad Service
I have received poor service while requesting my tax certificate for the financial year 01/03/2016 to 28/02/2017. During that period I was a member of OMSMAF for 11 months now I am told they can find my tax certificate for that period . But they were able to retrieve tax certificate for 1 March 2015 to 28 February 2016 which I was only a member for 9 months how is this possible? My membership number is ***. I was assistance by Karabo whom I don't this care about client experience. I have asked her to escalate my query to this day I haven't had any reply to my email or any sort of feedback.
Helpful (0)
Replies (5)0
Replies (5)
Universal Healthcare Administrators's replyOfficial
15 Jul 2025, 13:07Hi Olwethu
Our sincerest apologies for your experience. We can understand how frustrating this must be for you. A consultant will be in touch with you.
Kind regards, the Universal Healthcare customer experience team
Kind regards, the Universal Healthcare customer experience team
Universal Healthcare Administrators's reply15 Jul 2025, 13:07
Official
Hi Olwethu
Our sincerest apologies for your experience. We can understand how frustrating this must be for you. A consultant will be in touch with you.
Kind regards, the Universal Healthcare customer experience team
Kind regards, the Universal Healthcare customer experience team
OH
Olwethu H's updateReviewer Update
15 Jul 2025, 13:14Thank you for the swift response to this I am looking forward to a quick resolution of this.
OH
Olwethu H's update15 Jul 2025, 13:14
Reviewer Update
Thank you for the swift response to this I am looking forward to a quick resolution of this.
Universal Healthcare Administrators's replyOfficial
15 Jul 2025, 13:20Only a pleasure, Olwethu.
Universal Healthcare Administrators's reply15 Jul 2025, 13:20
Official
Only a pleasure, Olwethu.
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Olwethu H's updateReviewer Update
15 Jul 2025, 14:45Thank You for your assistance on this matter I have received the tax certificate. The customer experience would be great if all staff cared a bit more. Once again thank you.
OH
Olwethu H's update15 Jul 2025, 14:45
Reviewer Update
Thank You for your assistance on this matter I have received the tax certificate. The customer experience would be great if all staff cared a bit more. Once again thank you.
Universal Healthcare Administrators's replyOfficial
15 Jul 2025, 14:49Hi Olwethu, thank you very much. Please let us know if we can assist you further.
Universal Healthcare Administrators's reply15 Jul 2025, 14:49
Official
Hi Olwethu, thank you very much. Please let us know if we can assist you further.