Bad service

For a person that has been with compcare for decades, paying ur contributions every single month, even now that one is retired, having not made use of the hospital benefit for the last two years, to get told by a rude call centre agent that they cannot authorise a hospital stay for max two night for a condition that compcare has previously had NO problem paying for, is absolutely absurd and is equivalent of **************** by this corporation! You have all the necessary scans, requests, doctors recommendation letters and medical history but you cannot make a decision? Is your data so unreliable that you cannot see actionable insights and the need of a paying patient? I will not recommend this medical scheme to anyone, in fact, ill go out of my way to make sure that people know what pathetic service you provide to your paying members.