DS
DESIREE S
1 reviews | Active since Aug 2013
20 Aug 2015, 16:06
bad service
I resigned from the medical aid in April 2015 I was told it takes them 5 months to do the calcuilations which I have waited. 5 months later I can not get answers for simple query as to why chronic and yearly check up are being deducted from savings. It is just as difficult to get statements that have been requested. Lately Elmarie does not even bother to respond to my mails. I feel they were not expecting to be questioned about the calculations. This has been the worst medical aid even doctors do not want to accept this medical aid as they do not pay in time. In January I had to pay doctors for. Bill that was not paid
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Universal Healthcare Administrators's replyOfficial
21 Aug 2015, 08:02Hello des67,
Dear Ms Smith
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at Universal Healthcare.
Yours in service
The Universal Healthcare Service Team
Dear Ms Smith
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at Universal Healthcare.
Yours in service
The Universal Healthcare Service Team
Universal Healthcare Administrators's reply21 Aug 2015, 08:02
Official
Hello des67,
Dear Ms Smith
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at Universal Healthcare.
Yours in service
The Universal Healthcare Service Team
Dear Ms Smith
Thank you for bringing your concerns to our attention so that we could address them. We apologise for the unacceptable service you have experienced and will contact you directly to rectify this matter as soon as possible.
Please rest assured that the wellbeing of the members we serve is of primary concern to us. We value all feedback that will enable us to improve our service delivery.
We hope that you will in future be able to experience the quality service delivery that we pride ourselves on at Universal Healthcare.
Yours in service
The Universal Healthcare Service Team