Bad service - 2018/19 Tax Certificate request

I'm extremely disappointed with the service I've received from Universal consultants. I've called the OMSMAF call centre numerous times requesting that my 2018/19 tax certificate be sent to me. Each time I've been given empty promises. The last agent I spoke to (Mashudu) even hung up the phone when I asked to speak to the supervisor with regards to this matter.

You'd swear I'm asking for a Tax Certificate from 10 years ago. This is pathetic to say the least. All information must have been transferred from Medscheme to Universal and honestly guys, the data I'm looking for is not older than 5 years. By law, companies need to keep data for up to 5 years.

Can I please get this information ASAP!!!

My call reference numbers Boitumelo - *** Lerato - 552253 Mariska - *** Andile - *** Some gentleman - ***.

It seems I'll keep collecting reference number if nothing is done. It's pathetic that I need to take time off my busy schedule to request for such a simple thing.

My Membership Number: ***

I expected it by the end of business today.