DA
David A
1 reviews | Active since Feb 2022
21 Feb 2025, 09:48
Avoid universal medical scheme.
Please avoid using any medical scheme administered by universal healthcare administrators. We have a child with a PMB condition which they refuse to pay cover. After submitting a complaint with the council of medical schemes I hope we will finally be able to put this behind us. But just trying to warn any body looking for a medical aid, if you have other options rather take them.
Helpful (0)
Replies (12)0
Replies (12)
Universal Healthcare Administrators's replyOfficial
21 Feb 2025, 09:54Good day David
Our sincerest apologies for your experience. We can understand how frustrating this must be. A consultant will contacth you to assist.
Kind regards, the Universal Healthcare customer experience team
Our sincerest apologies for your experience. We can understand how frustrating this must be. A consultant will contacth you to assist.
Kind regards, the Universal Healthcare customer experience team
Universal Healthcare Administrators's reply21 Feb 2025, 09:54
Official
Good day David
Our sincerest apologies for your experience. We can understand how frustrating this must be. A consultant will contacth you to assist.
Kind regards, the Universal Healthcare customer experience team
Our sincerest apologies for your experience. We can understand how frustrating this must be. A consultant will contacth you to assist.
Kind regards, the Universal Healthcare customer experience team
DA
David A's updateReviewer Update
21 Feb 2025, 10:02Thanks for another computer generated apology. Fut fom past experience it doesn’t mean much.
DA
David A's update21 Feb 2025, 10:02
Reviewer Update
Thanks for another computer generated apology. Fut fom past experience it doesn’t mean much.
Universal Healthcare Administrators's replyOfficial
21 Feb 2025, 10:07Dear David
We are so sorry that your past experiences weren’t satisfactory. We have forwarded your complaint to the Escalation Department, and someone from Universal Healthcare will contact you to help you.
We are so sorry that your past experiences weren’t satisfactory. We have forwarded your complaint to the Escalation Department, and someone from Universal Healthcare will contact you to help you.
Universal Healthcare Administrators's reply21 Feb 2025, 10:07
Official
Dear David
We are so sorry that your past experiences weren’t satisfactory. We have forwarded your complaint to the Escalation Department, and someone from Universal Healthcare will contact you to help you.
We are so sorry that your past experiences weren’t satisfactory. We have forwarded your complaint to the Escalation Department, and someone from Universal Healthcare will contact you to help you.
Universal Healthcare Administrators's replyOfficial
21 Feb 2025, 10:46Hi David
We have contacted the team again, and someone will reach out to assist you.
Kind regards, CompCare
We have contacted the team again, and someone will reach out to assist you.
Kind regards, CompCare
Universal Healthcare Administrators's reply21 Feb 2025, 10:46
Official
Hi David
We have contacted the team again, and someone will reach out to assist you.
Kind regards, CompCare
We have contacted the team again, and someone will reach out to assist you.
Kind regards, CompCare
Universal Healthcare Administrators's replyOfficial
21 Feb 2025, 11:17Only a pleasure. David. We hope to get you sorted in no time. Please provide us with the PMB codes so a consultant can help you as soon as possible.
Universal Healthcare Administrators's reply21 Feb 2025, 11:17
Official
Only a pleasure. David. We hope to get you sorted in no time. Please provide us with the PMB codes so a consultant can help you as soon as possible.
DA
David A's updateReviewer Update
21 Feb 2025, 11:29Someone can phone me. I’m done doing your job.
DA
David A's update21 Feb 2025, 11:29
Reviewer Update
Someone can phone me. I’m done doing your job.
Universal Healthcare Administrators's replyOfficial
21 Feb 2025, 11:41Hi David, unfortunately, the online team does not have access to your private and confidential medical information. We can only forward the details of your complaint to the appropriate department for assistance. The more information we have, the easier it will be to expedite the process.
Universal Healthcare Administrators's reply21 Feb 2025, 11:41
Official
Hi David, unfortunately, the online team does not have access to your private and confidential medical information. We can only forward the details of your complaint to the appropriate department for assistance. The more information we have, the easier it will be to expedite the process.
DA
David A's updateReviewer Update
21 Feb 2025, 11:52In that case don’t worry about it. We’ve lodged a complaint through the council for medical schemes. We can sort it out through them.
Again.
Thanks for trying
Again.
Thanks for trying
DA
David A's update21 Feb 2025, 11:52
Reviewer Update
In that case don’t worry about it. We’ve lodged a complaint through the council for medical schemes. We can sort it out through them.
Again.
Thanks for trying
Again.
Thanks for trying
Universal Healthcare Administrators's replyOfficial
21 Feb 2025, 11:57Dear David, we fully understand and hope you get resolution soon.
Universal Healthcare Administrators's reply21 Feb 2025, 11:57
Official
Dear David, we fully understand and hope you get resolution soon.
Universal Healthcare Administrators's replyOfficial
21 Feb 2025, 12:48Hi, David Please see the response from our consultant: "I have attempted to contact the member but received no response. An email has been sent to the provided address to allow us time to review the information wand we will get back to you." Do you perhaps have an alternative contact number?
Universal Healthcare Administrators's reply21 Feb 2025, 12:48
Official
Hi, David Please see the response from our consultant: "I have attempted to contact the member but received no response. An email has been sent to the provided address to allow us time to review the information wand we will get back to you." Do you perhaps have an alternative contact number?
DA
David A's updateReviewer Update
21 Feb 2025, 12:52Hi. You let the phone ring 3 times before cancelling. Please try again.
DA
David A's update21 Feb 2025, 12:52
Reviewer Update
Hi. You let the phone ring 3 times before cancelling. Please try again.
Universal Healthcare Administrators's replyOfficial
21 Feb 2025, 12:55Certainly David.
Universal Healthcare Administrators's reply21 Feb 2025, 12:55
Official
Certainly David.