Atrocious Service

Our company recently moved to this new medical aid administrator: Universal Healthcare. This was a mistake. Universal Healthcare Administrators has the worst service I have encountered in a long time. I have sent through a claim in July 2019 and had been following up diligently, being sent from pillar to post by very impatient claims administrators. The deal with clients as if we are an interruption of their day. After all of that, they went and paid the claimed money into the wrong bank account after a confirmation email was sent with the correct details. No communications from them whatsoever with regard to the claim. Today I phoned in to find out what is going on. Apparently I need to complete a form to correct this error, I was promised this form by a manager Mr Andile Dambuza. What do you know, I am still waiting for the form!!!!