Appalling service from a provider representing healthcare is not acceptable.

It is absolutely impossible to speak to an individual who is able to assist with a query that is slightly more complicated than the regular information required. I have been told to send emails to 5 different departments as no one knows where the query should go to. Over and above this, I am then given the wrong email address and the mails bounce back. Asked to speak to a senior person and was told they cant talk to members as they don’t have phones Have sent through the same documents over and over again and each time get a new reference number, with a notification that someone will get back to me. No one ever does. I am beyond frustrated that the systems used for a service of a medical and urgent nature is absolutely non existent and totally ineffective. Additionally the IT system needs to be checked as every tome a claim is submitted to the universal email, a notification that it is illegible is received. Same claim sent to a private email address is not an issue. Universal Administrators need to review their processes on many levels as what they have now is beyond appalling.