SK
Susan K
1 reviews | Active since Jul 2015
02 Jul 2021, 16:30
Abysmal response to claims enquiries
The automated reply service for emailed enquiries is absolutely abysmal. I have been trying for six months to have a claim investigated. I can't get past the "your enquiry is important to us" reply, promising a response in 3 days... followed by replies that indicate they never read the enquiry
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Universal Healthcare Administrators's replyOfficial
02 Jul 2021, 16:36Dear Susan
Our sincerest apologies for your experience, we can understand how frustrating this must be for you. A consultant will be in touch to assist you with your claim.
Kind regards
The CompCare customer experience team.
Our sincerest apologies for your experience, we can understand how frustrating this must be for you. A consultant will be in touch to assist you with your claim.
Kind regards
The CompCare customer experience team.
Universal Healthcare Administrators's reply02 Jul 2021, 16:36
Official
Dear Susan
Our sincerest apologies for your experience, we can understand how frustrating this must be for you. A consultant will be in touch to assist you with your claim.
Kind regards
The CompCare customer experience team.
Our sincerest apologies for your experience, we can understand how frustrating this must be for you. A consultant will be in touch to assist you with your claim.
Kind regards
The CompCare customer experience team.