KF
Kelly-Anne Francois
1 reviews | Active since Feb 2019
05 Jul 2021, 11:54
ABSOLUTELY APALLED!! Disgusting service from Kyle Govender in the Gap Cover Department for Massmart Health!!
I don't even know where to start with the complaint but i am coming on here to get some sort of contact because nobody from the team leaders or Kyle Govender have called me back! i have called over 50 times last week, wasting my airtime because i have gotten no assistance I have left countless messages for Kyle to call me back and for his Team Leader to call back but I am still waiting. I am begging and pleading for someone to CALL ME BACK!!
Helpful (0)
Replies (5)0
Replies (5)
Universal Healthcare Administrators's replyOfficial
05 Jul 2021, 12:09Dear Kelly-Anne
Thank you for bringing this matter to our attention. We were most concerned to receive your message. A consultant will be in touch to assist you.
Kind regards
The Universal customer experience team
The Universal customer experience team
Universal Healthcare Administrators's reply05 Jul 2021, 12:09
Official
Dear Kelly-Anne
Thank you for bringing this matter to our attention. We were most concerned to receive your message. A consultant will be in touch to assist you.
Kind regards
The Universal customer experience team
The Universal customer experience team
KF
Kelly-Anne Francois's updateReviewer Update
06 Jul 2021, 10:50CAN SOMEONE ELSE PLEASE CALL ME BACK BECAUSE FETCHNER IS THE WORST TEAM LEADER I HAVE EVER HAD TO DEAL WITH!!!!
She has not called me back and I have been emailing and calling since 15h30 yesterday!!
I AM EXTREMELY FRUSTRATED AT THIS POINT!!!!!!!!!!!!!
I cannot believe how disgusting the service I am receiving is!!!!!
She has not called me back and I have been emailing and calling since 15h30 yesterday!!
I AM EXTREMELY FRUSTRATED AT THIS POINT!!!!!!!!!!!!!
I cannot believe how disgusting the service I am receiving is!!!!!
KF
Kelly-Anne Francois's update06 Jul 2021, 10:50
Reviewer Update
CAN SOMEONE ELSE PLEASE CALL ME BACK BECAUSE FETCHNER IS THE WORST TEAM LEADER I HAVE EVER HAD TO DEAL WITH!!!!
She has not called me back and I have been emailing and calling since 15h30 yesterday!!
I AM EXTREMELY FRUSTRATED AT THIS POINT!!!!!!!!!!!!!
I cannot believe how disgusting the service I am receiving is!!!!!
She has not called me back and I have been emailing and calling since 15h30 yesterday!!
I AM EXTREMELY FRUSTRATED AT THIS POINT!!!!!!!!!!!!!
I cannot believe how disgusting the service I am receiving is!!!!!
Universal Healthcare Administrators's replyOfficial
06 Jul 2021, 11:16Dear Kelly-Anne
Our sincere apologies for your experience. We have escalated your complaint and a consultant will be in touch to assist you as soon as possible.
Kind regards
The Universal Healthcare customer experience team
Our sincere apologies for your experience. We have escalated your complaint and a consultant will be in touch to assist you as soon as possible.
Kind regards
The Universal Healthcare customer experience team
Universal Healthcare Administrators's reply06 Jul 2021, 11:16
Official
Dear Kelly-Anne
Our sincere apologies for your experience. We have escalated your complaint and a consultant will be in touch to assist you as soon as possible.
Kind regards
The Universal Healthcare customer experience team
Our sincere apologies for your experience. We have escalated your complaint and a consultant will be in touch to assist you as soon as possible.
Kind regards
The Universal Healthcare customer experience team
KF
Kelly-Anne Francois's updateReviewer Update
06 Jul 2021, 11:25thanks
KF
Kelly-Anne Francois's update06 Jul 2021, 11:25
Reviewer Update
thanks
KF
Kelly-Anne Francois's updateReviewer Update
06 Jul 2021, 12:27Still no call from anybody??
KF
Kelly-Anne Francois's update06 Jul 2021, 12:27
Reviewer Update
Still no call from anybody??