1 reviews | Active since Aug 2025
Very poor customer service and just overall ****!!
DOESN'T EVEN DESERVE A STAR TO BE HONEST!
I have spent nearly a month trying to resolve a single query, only to be told that my claim would not be processed! Every attempt to follow up has been initiated by me, and with each new call, I am forced to repeat the same details, only to be left in the same unresolved position. This is unacceptable.
I don't post on social media, but the disgusting service I received has really pushed me to. The time and money I have wasted on this process far exceed the cost of simply paying the doctor’s bill myself. For someone who has been a loyal member since 2017, this is appalling.
I even referred my parents to open a policy with them, but I guess you've just lost 2 very loyal members!!!!!!
We have concluded our investigation into this matter.
Kindly note that it is essential that a GP pre-authorisation is obtained. If you visit the GP over a public holiday or a Sunday, you must contact the Unity Health team for a GP pre-authorisation the next working day.
Unity Health was contacted 9 days after the consultation.
Should you require any additional information, please do not hesitate to contact the Unity Health Team.
Kind regards
We have concluded our investigation into this matter.
Kindly note that it is essential that a GP pre-authorisation is obtained. If you visit the GP over a public holiday or a Sunday, you must contact the Unity Health team for a GP pre-authorisation the next working day.
Unity Health was contacted 9 days after the consultation.
Should you require any additional information, please do not hesitate to contact the Unity Health Team.
Kind regards