AX
Amanda X
1 reviews | Active since Mar 2023
04 Aug 2026, 13:33
VERY DISAPPOINTED AT UNITY HEALTH
Since I joined in 2021. My experience has gotten worse by the years. Fist they made it almost impossible to get a authorization code. And kow you are force to consult online. I did a consultation now online and I am sure the doctor won't see anything wrong and they will prescribe something useless again as they usually do.
If anyone knows of a better insurance plan refer me. I can see they dont even bother to respect to enquiries. At tjis stage they are driving us to our deaths.
It is stupid really appreciate d a total waste of money.
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Replies (1)
Unity Health's replyOfficial
07 Aug 2026, 13:40Good day Amanda,
Thank you for taking the time to share your experience with us.
The introduction of the online consultation process was not intended to make accessing healthcare more difficult or to prevent members from receiving treatment. Its purpose is to ensure that members are assessed by a healthcare professional and referred to the most appropriate level of care based on their clinical needs, while also helping them access care as quickly as possible.
Your feedback is valuable and will be shared with the relevant teams as we continue to review and improve our services.
Thank you again for your feedback.
Kind Regards,
THE UNITY HEALTH TEAM
Thank you for taking the time to share your experience with us.
The introduction of the online consultation process was not intended to make accessing healthcare more difficult or to prevent members from receiving treatment. Its purpose is to ensure that members are assessed by a healthcare professional and referred to the most appropriate level of care based on their clinical needs, while also helping them access care as quickly as possible.
Your feedback is valuable and will be shared with the relevant teams as we continue to review and improve our services.
Thank you again for your feedback.
Kind Regards,
THE UNITY HEALTH TEAM
Unity Health's reply07 Aug 2026, 13:40
Official
Good day Amanda,
Thank you for taking the time to share your experience with us.
The introduction of the online consultation process was not intended to make accessing healthcare more difficult or to prevent members from receiving treatment. Its purpose is to ensure that members are assessed by a healthcare professional and referred to the most appropriate level of care based on their clinical needs, while also helping them access care as quickly as possible.
Your feedback is valuable and will be shared with the relevant teams as we continue to review and improve our services.
Thank you again for your feedback.
Kind Regards,
THE UNITY HEALTH TEAM
Thank you for taking the time to share your experience with us.
The introduction of the online consultation process was not intended to make accessing healthcare more difficult or to prevent members from receiving treatment. Its purpose is to ensure that members are assessed by a healthcare professional and referred to the most appropriate level of care based on their clinical needs, while also helping them access care as quickly as possible.
Your feedback is valuable and will be shared with the relevant teams as we continue to review and improve our services.
Thank you again for your feedback.
Kind Regards,
THE UNITY HEALTH TEAM