Unity Health really poor customer service ans bad claim payers

Bad bad bad service. Claims get rejected. Emails send gets nonreply responses but nothing further no feed back no calls. Can not talk to anyone on the phone as telephone on your side is faulty. Claim submitted with authorization can not go through from doctors office as you off line. Submitted claim myself. No response. On c plan which includes hospital but while in ER with emergency gets sms to say if it is necessary to be hospitises you will organise transport to take me to a government hospital. When i joined i was told i can use any private hospital of my choice.