Unity Health disgusting service.

My wife has being trying to get authorization to go see a Gynecologists' as our house doctor has referred her but it seems that this is impossible due to the fact that first you have to give the full explanation on what is wrong with you in detail on the phone to the client services agent even if you don't know yourself as you are not a doctor not to mention the embarrassment that goes with it, then they will decide if they will cover this. When you ask to speak to a supervisor or manager they not available and do not call back.