Process needs to be looked at.

The one thing I can state is, that the process needs to be relooked at post authorisation when a generic practice number is used for authorisation. Then the Networks team needs to add the practice details for the doctor, and the process breaks when the authorisation needs to have the doctor's practice number inserted onto the authorisation.

This was missed with my claim, and it had been declined twice, and I had called in concerning this.

Please relook at your processes, so that this doesn't fall between the cracks.