CM
Chantal M
1 reviews | Active since Jul 2025
17 Jul 2025, 12:48
Pathetic Service
How does a person get claims paid out with this company? 1 of my claims I am told needs to be paid out by ER24, I've sent multiple emails and keep getting told to contact er24. Is this not your job to follow up with your provider and then give me an update? There is no communication for updates nothing. Why must I chase claims that was already approved 2 wks ago. Then my other claim, I haven't even received any communication in 2 was in this regards. Ghosting me.
I'd like an update from you today still, you can contact me to my cellphone. This is not acceptable by any means.
I am the husband of member in question.
Disgusting actually!!
Helpful (0)
Replies (1)0
Replies (1)
Unity Health's replyOfficial
01 Aug 2025, 11:40Dear Chantal M,
Thank you for taking the time to express your concerns with us.
We have confirmed with ER24 that the patient was transported to Mediclinic Constantiaberg, and this claim has been paid. She was then transferred by a different service provider (not contracted to Unity Health) from Mediclinic Constantiaberg to Victoria Provincial Hospital.
As outlined in your policy document, all emergency transportation must be arranged through ER24 in order to qualify for cover.
We have attempted to contact you regarding this matter but have been unsuccessful. Should you require any additional information, please contact us on ***for further assistance.
Thank you for your continued support.
Best Regards,
THE UNITY HEALTH TEAM
Unity Health's reply01 Aug 2025, 11:40
Official
Dear Chantal M,
Thank you for taking the time to express your concerns with us.
We have confirmed with ER24 that the patient was transported to Mediclinic Constantiaberg, and this claim has been paid. She was then transferred by a different service provider (not contracted to Unity Health) from Mediclinic Constantiaberg to Victoria Provincial Hospital.
As outlined in your policy document, all emergency transportation must be arranged through ER24 in order to qualify for cover.
We have attempted to contact you regarding this matter but have been unsuccessful. Should you require any additional information, please contact us on ***for further assistance.
Thank you for your continued support.
Best Regards,
THE UNITY HEALTH TEAM