Lack of Response

I am writing to express my deep concern and frustration regarding an unresolved issue following my online consultation with Dr. Khan on Sunday, 29 January 2025.

During the consultation, the session ended abruptly before I could confirm whether I had received the referral letter or ask any further questions. On 29 June 2025 at 13:18, I received an email from Miss Loumé van Tonder containing a referral letter in an HTML format. Unfortunately, I have been unable to open the document despite multiple attempts.

Since then, I have sent follow-up email to *** but have not received any response from Miss van Tonder or anyone else from your team. This lack of communication is extremely distressing, especially considering that my child is unwell and urgently needed to see a doctor. Due to the delay and lack of support, I was forced to take him to a public clinic, despite having medical insurance. Sadly, his condition has not improved.

I am now left wondering: must my child’s health deteriorate further—or worse—before I receive assistance with something as basic as a referral letter or authorization?

I urgently request that this matter be escalated and resolved without further