RI
Ryna I
1 reviews | Active since Jun 2020
27 Jul 2026, 16:03
I have been a client I'm sure for over 5 years. I hate this new process that you guys have come up with of consulting online. Why am I being forced to see a Dr online. Why can't I just get an authorization for my gp visits. Why is it such a hassle. Where
Worst experience ever since I have joined this health insurance scheme
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Replies (1)
Unity Health's replyOfficial
07 Aug 2026, 13:19Good day Ryna,
Thank you for taking the time to share your feedback, and thank you for your loyalty over the past five years.
The intention of the online consultation process is not to deny you cover or make it more difficult to access healthcare. Rather, it is designed to ensure that members are referred to the most appropriate level of care based on their medical needs. In many cases, the online consultation provides a quick and convenient way to assess your condition and guide you to the right healthcare provider, whether that's a GP, a pharmacy nurse, or an online healthcare provider.
Thank you again for bringing this to our attention, and we appreciate the opportunity to explain the purpose behind the process.
Kind Regards,
THE UNITY HEALTH TEAM
Thank you for taking the time to share your feedback, and thank you for your loyalty over the past five years.
The intention of the online consultation process is not to deny you cover or make it more difficult to access healthcare. Rather, it is designed to ensure that members are referred to the most appropriate level of care based on their medical needs. In many cases, the online consultation provides a quick and convenient way to assess your condition and guide you to the right healthcare provider, whether that's a GP, a pharmacy nurse, or an online healthcare provider.
Thank you again for bringing this to our attention, and we appreciate the opportunity to explain the purpose behind the process.
Kind Regards,
THE UNITY HEALTH TEAM
Unity Health's reply07 Aug 2026, 13:19
Official
Good day Ryna,
Thank you for taking the time to share your feedback, and thank you for your loyalty over the past five years.
The intention of the online consultation process is not to deny you cover or make it more difficult to access healthcare. Rather, it is designed to ensure that members are referred to the most appropriate level of care based on their medical needs. In many cases, the online consultation provides a quick and convenient way to assess your condition and guide you to the right healthcare provider, whether that's a GP, a pharmacy nurse, or an online healthcare provider.
Thank you again for bringing this to our attention, and we appreciate the opportunity to explain the purpose behind the process.
Kind Regards,
THE UNITY HEALTH TEAM
Thank you for taking the time to share your feedback, and thank you for your loyalty over the past five years.
The intention of the online consultation process is not to deny you cover or make it more difficult to access healthcare. Rather, it is designed to ensure that members are referred to the most appropriate level of care based on their medical needs. In many cases, the online consultation provides a quick and convenient way to assess your condition and guide you to the right healthcare provider, whether that's a GP, a pharmacy nurse, or an online healthcare provider.
Thank you again for bringing this to our attention, and we appreciate the opportunity to explain the purpose behind the process.
Kind Regards,
THE UNITY HEALTH TEAM