Highly disappointed / poor service

The only thing this company seems to take seriously is debiting there installment. On the 17th of August I emailed them a referral letter from a doctor, I have made countless follow up and all they tell me is that someone will look into it. It's now 11 days later and I guess the someone who is ment to be looking is yet to be hired. If you want to be frustrated while you are paying and sick. Then this is the best insurance for you.