Disgusting service

I called in requesting for a authorization number, which for me, that is a simple query and the agent assisting me, had to close the call in less than 3 Minutes after I provided her with my symptoms. Instead I was being assisted by a very rude lady, who states that I should take medication at home first before calling in, I should take med lemon or go to the app, cause we call in everytime we are sick. I found this very rude and extremely insensitive, surely If I had medication, I wouldn't be calling in looking for authorization, secondly it's okay to educate a customer on the app for future uses, not send them to the app, when they have called in and why should I be made to feel guilty of using a service I pay for on a monthly basis? This isn't a free service! I expect a apology from the supervisor or manager of the lady who assisted me in your call centre. Also if she has no appetite to work, she must stay at home, no one forced her to be there!!!