Disappointed and client

I took my daughter to the emergency unit October 2022, I received authorization n went ahead with stabilization. Only 2 months later the mediclinic contacts me to say Unity Health had not paid. I set up a payment plan with the clinic so that I was black listed, in the interim I got tired of playing middle man between unity health and them. Unity Health never ever calls nor send any communication about the claim, communication was always made by myself. Ffwd to 2023 eventually I settled the amount and Unity Health had guaranteed that they would reimburse me but instead after submitting all the forms & POP 15 days later they still required more information even though all the information was submitted. I wrote my concerns to the caseman as well as into the call centre but no one has contacted me, again I am guessing I will have to be the one contacting them as per usual. Unity Health service is absolutely poor, I will mention again if it wasn't compulsory at work to be on their plan no one would be using them. I should have taken a risk with my daughter and traveled from Polokwane to Durban back in October 2022, every month without fail Unity Health is paid but they have not lived up to their promise.