Claims not being paid out

If I could give a lower rating that a 1 star I would for sure.

My story is on Monday 27 March my son broke his arm I had to take him for x-rays I phone Unity Health to find out how it works. No I need to take him to the doctor get a referral letter to take him for x-rays I would have to pay upfront and then send in a claim form.

I did al that the next day I phoned them to please send me the claim form I completed it and sent in back to them with my bank statement, POP and the invoice as requested I even attached the report that my sons arm is broken.

Just for me to have to phone in on 1 April to find out that they made an error and sent me the wrong claim form, then I had to wait for the correct form to be sent. I emailed them the correct form. Just to phone 6 April again with no further communication no there is a code form missing.

I have submitted everything they requested and more yet they still don't want to do my claim, they are quick to take money but when it comes to claims they do everything look for everything to drag the claim process out and not pay even though they x-rays I paid for was less that the amount they cover.

Just to get of the phone with them now saying my claim has been declined and i need to resubmit all the documents again.