1 reviews | Active since May 2024
Can’t rely on unity health.
Yhooo they come up with all sorts of stories not to pay, you can’t depend on them. When you go to the GP…you first have to call them, before giving you authorisation number…you tell their consultant who is not a medical practitioner your symptoms then he/she decides if it’s worth a doctors visit or not. If he/she feels it’s not serious…they tell you to go to the pharmacy(chances are, you’ll pay for everything). I went to dischem as per their referral..I had to pay for the nurses consultation plus meds. When I claimed for the consult, they rejected it and told me the invoice dischem (Alberton new market ) does not have a “nappy code “. How am I supposed to know what that is? Oh and if you go to the doc and it happens he needs to check blood…chances are…you’ll pay the lab for those test. Basically…their service is useless.
Thank you for reaching out and sharing your concerns.
Our goal is to make sure that the authorisation process is as smooth as possible and It is important that you receive the appropriate care. Our nurse consultants are professional and clinically qualified to assess your symptoms and guide you effectively. However, if you feel that their advice was not suitable or if there was a miscommunication, we will investigate this further to ensure it doesn’t happen again. Our Networks Department team is available to resolve any disputes with healthcare providers. The nurse consultation and medication claim must be sent directly to Unity Health for payment and not be charged to you. Remember that medication needs to be from the formulary to be covered and you are welcome to call us while at the pharmacy for assistance. All approved pathology tests referred by our Network General Practitioners are claimed and paid directly from Unity Health to our pathology partners, Ampath, Lancet and Pathcare.
We value your support, and we are committed to improving our services based on your valuable input. If you would like to discuss this matter further or if there is anything else we can assist with, please do not hesitate to contact us.
Best Regards, THE UNITY HEALTH TEAM
Thank you for reaching out and sharing your concerns.
Our goal is to make sure that the authorisation process is as smooth as possible and It is important that you receive the appropriate care. Our nurse consultants are professional and clinically qualified to assess your symptoms and guide you effectively. However, if you feel that their advice was not suitable or if there was a miscommunication, we will investigate this further to ensure it doesn’t happen again. Our Networks Department team is available to resolve any disputes with healthcare providers. The nurse consultation and medication claim must be sent directly to Unity Health for payment and not be charged to you. Remember that medication needs to be from the formulary to be covered and you are welcome to call us while at the pharmacy for assistance. All approved pathology tests referred by our Network General Practitioners are claimed and paid directly from Unity Health to our pathology partners, Ampath, Lancet and Pathcare.
We value your support, and we are committed to improving our services based on your valuable input. If you would like to discuss this matter further or if there is anything else we can assist with, please do not hesitate to contact us.
Best Regards, THE UNITY HEALTH TEAM