Cancellations

I called to cancel my membership with Unity Health on the 28/05/2024 due to *********** agents who have insufficient product knowledge. Every agent gives different advice on a policy they should know, they're selling it and working with it daily. I spoke to a lady in the cancellations department who advised me that I'd be covered up until the 01/07/2024 and surprisingly I received an email on the 21/06/2024 advising me that my membership was cancelled on the 31/05/2024. I spoke to Nokuphila Zulu from Cubic Solutions on the 21/06/2024 who advised the call recordings would be pulled and listened too and feedback will be provided, to date I'm still waiting. I paid in advance for this membership and would like to be credited and refunded for the month that I was not covered as your agent in the cancellations department assured me a bunch of lies and it's just ********* business practice. For the fact that the company doesn't provide feedback, that's just pathetic.