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zamokuhle N
1 reviews | Active since May 2024
08 Aug 2024, 21:00
Bad service
I saw your response, it's a pity we can't reply. I asked the consultant if he was a medical professional and he said no. And you sent us to dischem , I went and got attended by a nurse there, when I submitted my claim via your app it was declined because of something called a napi code. That says alot about your service. I would never recommend your service to my worst enemy. People have to know!
Helpful (0)
Replies (1)0
Replies (1)Unity Health's replyOfficial
13 Aug 2024, 10:15 Dear Zamokuhle N,
Thank you for taking our call and for your cooperation in resolving the claim process and referral misunderstanding.
As discussed, the pharmacy will be contacted to amend the invoice so it includes the nappi code and your refund will be processed accordingly.
We value your support and are committed to improving our services based on your valuable input.
Best Regards,
THE UNITY HEALTH TEAM
Unity Health's reply13 Aug 2024, 10:15
Official
Dear Zamokuhle N,
Thank you for taking our call and for your cooperation in resolving the claim process and referral misunderstanding.
As discussed, the pharmacy will be contacted to amend the invoice so it includes the nappi code and your refund will be processed accordingly.
We value your support and are committed to improving our services based on your valuable input.
Best Regards,
THE UNITY HEALTH TEAM
