Absolutely appalled by the lack of service from Unity Health Accounts department.

I cant begin to tell you how many times in the last 3 months I have been trying to get in touch with the accounts department regarding my debit order. The service is absolutely pathetic.

I have been submitting call backs for over 3 months eventually when I get a call back I get told that the accounts departments system is offline and they will call me back.

Due to them never contacting me back my debit order got missed in January and I had to again call them and hold for a hell of a long time just to be told thay I cant have them try another debit and i also cant make payment any other way, and therefore for Feb I need to make a double payment on my account by form of Debit... And to top it off my benifits would be paused for the month of January. I then even told them i need accounts to call me to change my debit date... Still a month after that still no call from accounts department....

I called again on Monday. I was on hold for a total of 24 min just to be told thay accounts department's system is offline and that a agent called Sareka at accounts will call me back. If i am not called by 16h30 then I can call them directly and was provided with a number... 16h30 comes... No call... Call it back and what do you know the line says they are out for training... Again they wpuld have known that at the time of my 1st call why lie to me... I then call Elexi back and to my surprise i finally got some answers, however they made my blood boil.. Turns out my benifits were not paused on their side and i could have gone for my blood tests that were ordered by my GP.

Anyway besides that Its the 2nd... Still no call from accounts... And again they failed to take their debit order... The double debit that they so sheepishly told me had to be a double debit... And now looking at the above explanations from their side will turn into a 3x debit in March... This is absolutely disgusting and I am absolutely flabbergasted by the service we are getting from them...

No call back from accounts... So what we change jobs amd have to demand that our company change their salary date just because Unity health cant call you back to change a debit date? Something so ****ing simple and they cant pick up the phone and call you back?

As said its appalling that a company does this... Not once or twice but for almost 3 months now...