TR
Terry R
1 reviews | Active since Oct 2025
14 Nov 2025, 11:55
****
I have been a unity health client for over 2 years now ,paying monthly with no issues,i have been struggling with a a skin condition which my Dr failed to assist with and referred me to a dermatologist,when i called unity health to understand how it works i was told I needed a referral letter which i obtained,upon arriving at the dermatologist they said they not taking any medical insurance i should pay cash which i paid about R3900 to the Dr and R622 to the Ampath pathology and filled the unity health form,submitted all the supporting documents but now i received an email stating that they wanted a motivational letter from the Dr stating that hee can’t find a problem but that motivational letter they talking about its nowhere on the agreement they sent to me
I am really disappointed and looking forward to moving to another medical insurance because clearly unity health is a ***** and ****
Helpful (0)
Replies (7)0
Replies (7)
Unity Health's replyOfficial
14 Nov 2025, 12:20Good day,
We are currently investigating this matter and will revert to you at the soonest.
The Unity Health Team
We are currently investigating this matter and will revert to you at the soonest.
The Unity Health Team
Unity Health's reply14 Nov 2025, 12:20
Official
Good day,
We are currently investigating this matter and will revert to you at the soonest.
The Unity Health Team
We are currently investigating this matter and will revert to you at the soonest.
The Unity Health Team
TR
Terry R's updateReviewer Update
14 Nov 2025, 12:37To make matters worse,saying its being investigated but the lady who just called me has a very bad attitude as if she is talking to a child and someone whom they are doing a favour for but not a paying member
TR
Terry R's update14 Nov 2025, 12:37
Reviewer Update
To make matters worse,saying its being investigated but the lady who just called me has a very bad attitude as if she is talking to a child and someone whom they are doing a favour for but not a paying member
TR
Terry R's updateReviewer Update
14 Nov 2025, 12:40They send an information but when its time to claim they tell you a different information that is not been told or sent to you in anyway,every month they taking money with complain from us as clients but when there are issues they come with attitude,the lady from complaints department is such an unprofessional being
TR
Terry R's update14 Nov 2025, 12:40
Reviewer Update
They send an information but when its time to claim they tell you a different information that is not been told or sent to you in anyway,every month they taking money with complain from us as clients but when there are issues they come with attitude,the lady from complaints department is such an unprofessional being
Unity Health's replyOfficial
14 Nov 2025, 15:14Good day,
Our Clinical Team has reached out to you to assist. However, you did not provide the team with the opportunity to explain accordingly.
In order to access the specialist benefit, you must be referred to a specialist by a network GP. The clinical team must be contacted in order to obtain a specialist authorisation. Please note that the process and specialist limits are outlined in your policy schedule. The authorisation process was not followed.
Kindly contact our clinical team on ***should you wish to obtain a specialist authorisation in future. If you require an explanation of your policy benefits, please do contact your broker.
Kind regards
The Unity Health Team
Our Clinical Team has reached out to you to assist. However, you did not provide the team with the opportunity to explain accordingly.
In order to access the specialist benefit, you must be referred to a specialist by a network GP. The clinical team must be contacted in order to obtain a specialist authorisation. Please note that the process and specialist limits are outlined in your policy schedule. The authorisation process was not followed.
Kindly contact our clinical team on ***should you wish to obtain a specialist authorisation in future. If you require an explanation of your policy benefits, please do contact your broker.
Kind regards
The Unity Health Team
Unity Health's reply14 Nov 2025, 15:14
Official
Good day,
Our Clinical Team has reached out to you to assist. However, you did not provide the team with the opportunity to explain accordingly.
In order to access the specialist benefit, you must be referred to a specialist by a network GP. The clinical team must be contacted in order to obtain a specialist authorisation. Please note that the process and specialist limits are outlined in your policy schedule. The authorisation process was not followed.
Kindly contact our clinical team on ***should you wish to obtain a specialist authorisation in future. If you require an explanation of your policy benefits, please do contact your broker.
Kind regards
The Unity Health Team
Our Clinical Team has reached out to you to assist. However, you did not provide the team with the opportunity to explain accordingly.
In order to access the specialist benefit, you must be referred to a specialist by a network GP. The clinical team must be contacted in order to obtain a specialist authorisation. Please note that the process and specialist limits are outlined in your policy schedule. The authorisation process was not followed.
Kindly contact our clinical team on ***should you wish to obtain a specialist authorisation in future. If you require an explanation of your policy benefits, please do contact your broker.
Kind regards
The Unity Health Team
TR
Terry R's updateReviewer Update
14 Nov 2025, 15:23Because as i stated,your agent has an attitude and she is disrespectful,she is not giving anyone a chance to explain anything instead she gives attitude and spoken to me like a child who is being getting favours,what is there to listen if your agents behave like that,unprofessional
TR
Terry R's update14 Nov 2025, 15:23
Reviewer Update
Because as i stated,your agent has an attitude and she is disrespectful,she is not giving anyone a chance to explain anything instead she gives attitude and spoken to me like a child who is being getting favours,what is there to listen if your agents behave like that,unprofessional
Unity Health's replyOfficial
14 Nov 2025, 15:31Good day,
Subsequent to our Case Manager calling you, an alternative Case Manager attempted to contact you and you did not answer the call. Unity Health's Compliance Manager attempted to contact you thereafter and you did answer the call as well.
If you require assistance, Please do not hesitate to contact our call centre.
Kind regards
Subsequent to our Case Manager calling you, an alternative Case Manager attempted to contact you and you did not answer the call. Unity Health's Compliance Manager attempted to contact you thereafter and you did answer the call as well.
If you require assistance, Please do not hesitate to contact our call centre.
Kind regards
Unity Health's reply14 Nov 2025, 15:31
Official
Good day,
Subsequent to our Case Manager calling you, an alternative Case Manager attempted to contact you and you did not answer the call. Unity Health's Compliance Manager attempted to contact you thereafter and you did answer the call as well.
If you require assistance, Please do not hesitate to contact our call centre.
Kind regards
Subsequent to our Case Manager calling you, an alternative Case Manager attempted to contact you and you did not answer the call. Unity Health's Compliance Manager attempted to contact you thereafter and you did answer the call as well.
If you require assistance, Please do not hesitate to contact our call centre.
Kind regards
Unity Health's replyOfficial
20 Nov 2025, 08:06Dear Sir,
We confirm that this matter has been resolved with our Clinical Risk Manager. Should you require any additional information, please do not hesitate to contact our Clinical Risk Manager on ***.
Kind regards
The Unity Health Team
We confirm that this matter has been resolved with our Clinical Risk Manager. Should you require any additional information, please do not hesitate to contact our Clinical Risk Manager on ***.
Kind regards
The Unity Health Team
Unity Health's reply20 Nov 2025, 08:06
Official
Dear Sir,
We confirm that this matter has been resolved with our Clinical Risk Manager. Should you require any additional information, please do not hesitate to contact our Clinical Risk Manager on ***.
Kind regards
The Unity Health Team
We confirm that this matter has been resolved with our Clinical Risk Manager. Should you require any additional information, please do not hesitate to contact our Clinical Risk Manager on ***.
Kind regards
The Unity Health Team