United Call Centre Solutions - Rude and *********

I have now had three calls in two days from United Call Centre Solutions. Their agents start the conversation by indicating that they are calling me in response to my query about a loan.

The minute I advise them that I have not made any inquiry regarding a loan they simply hang up the phone without allowing me to even finish my sentence - This has happened on ALL THREE conversations.

I find this shocking way to treat what they are hoping will be a potential client and if this reflects their brand and the way they treat potential customers then I am fervently grateful that I am not, nor will I ever, be one.

Dear UCC - if you have the cheek to call me under false pretenses, trying to sell me something and expect me to give your agents my precious time, then AT LEAST GIVE ME THE COURTESY OF BEING ABLE TO FINISH MY SENTENCE BEFORE HANGING UP THE PHONE!

Because you and your staff have not given me the benefit of having a conversation with them on the phone, I am now taking this to a public forum and would like your response to the following items: - Please provide and explanation as to why all three of your agents behaved in this manner and why you as an organisation find it an acceptable way to do business - Please explain why, when I have already indicated to one staff member that I am not interested and have not made an inquiry regarding a loan, that I am then contacted another two times with the same story - Please provide me with full disclosure as to where you got my contact details from - Please provide me with a copy of my correspondence with you requesting a loan - I would like to look into the possibility that someone else is using my identity. - Please ensure that you remove me from your database and that I am no longer contacted by your extremely rude agents. I would like proof that this has been done.

Thanking you in advance for your speedy response to the above information. Please note that if I do not get a SATISFACTORY response I will be escalating the matter to the Financial Services Ombudsman.