1 reviews | Active since Aug 2014
UNAUTHORISED ACTIVATION OF PRODUCTS!!!!
I got a call from United Call Centre Solutions offering me a phone and or laptop contract. I listened to what they had to offer and gave the go ahead to do an application to see if I would qualify (I am considering a new laptop). I reiterated a lot of times on the call that nothing must be activated (all products) until all information and documentation had been sent to me for review and that I would make the decision on whether I wanted the products or not!
Then I received sms's welcoming me to United Cellular 4 in 1 plan, Phone Vault, Arcade Zone, Uni Rewards, 3GB of WIFI! I specifically told them NOT TO ACTIVATE ANYTHING until I had seen information and documentation and I had decided on whether I wanted to take up the products or not!
When I called today to find out if any products had been activated I was advised that four products had been activated to the value of R230pm but my application was still being reviewed? I asked how that happened as as stated on the call, nothing to be activated unless I gave the go ahead!! So irrelevant that the application had not yet been approved all other products had, without my approval and no information or documentation being sent to me outlining the product and costs as I requested. I don't know what the hell these other products are !!
I DID NOT AUTHORISE ANYONE TO ACTIVE ANYTHING AND DID NOT GIVE ANYONE PERMISSION TO DEBIT MY BANK ACCOUNT
What is making me very nervous is that they had my ID number and my banking details - it was confirmed to me by the agent!! WHERE DID YOU GET MY ID NUMBER AND BANKING DETAILS FROM!!
I have cancelled the application and have requested that an investigation be done and feedback sent to me.
UCCS please send me your licence number to sell the products that you are selling as I will be reporting this to FSB and any other relevant regulatory body.
As per our discussion - Everything is in order, no debits were done & your subscription has been cancelled as requested.
We would like to thank you in advance for readjusting your rating in relation to United Call Centre Solutions 4 in 1.
As per our discussion - Everything is in order, no debits were done & your subscription has been cancelled as requested.
We would like to thank you in advance for readjusting your rating in relation to United Call Centre Solutions 4 in 1.
