LL
Lappies L
1 reviews | Active since Jul 2023
19 Jul 2023, 07:44
United shockers
What can I say my experience with United has been shocking from the start. We had to take over an account because of a existing business we bought out. They took 6 months to transfer the *** and now that it is transferred they have promptly started to debit our account for copies we have not done on the machine. Look in short I can rant on but this company is not there to help the customer our machine doesnt work well it has never it keeps making black marks on the paper we dont even call them anymore to come and fix it as the excuses just keep coming. STEER CLEAR of them. Minolta SA service is much Beter and they help us country wide just a call away no excuses they just give service.
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United Business Solutions's replyOfficial
19 Jul 2023, 13:55Good Day Lappies
We have looked into your review and below is some internal correspondence from the KZN Branch Manager where he has outlined some of the background information on your account.
"Morning All Some background on this client. Assa*** Feeds/MM Trade sold a section of their business to Montego. This involved the transfer and taking over of their rental and SLA agreement with us. Initially the client tried to get out of doing this but were eventually forced to by the former owners of MM Trade. Wayne and I were then told in a Teams Meeting by their Group IT Manager that they have no need for our machines or service as they only sue Minolta and had already signed up another Minolta machine for their DBN offices. Our machine will not be used. At that stage they were sent settlement figures and opted just to run the contracts out. Client has been sent a mail this morning and both accounts and Service are assisting. Once feedback is given to them we will again send them settlements and discuss their options with them."
Regards
United Business
We have looked into your review and below is some internal correspondence from the KZN Branch Manager where he has outlined some of the background information on your account.
"Morning All Some background on this client. Assa*** Feeds/MM Trade sold a section of their business to Montego. This involved the transfer and taking over of their rental and SLA agreement with us. Initially the client tried to get out of doing this but were eventually forced to by the former owners of MM Trade. Wayne and I were then told in a Teams Meeting by their Group IT Manager that they have no need for our machines or service as they only sue Minolta and had already signed up another Minolta machine for their DBN offices. Our machine will not be used. At that stage they were sent settlement figures and opted just to run the contracts out. Client has been sent a mail this morning and both accounts and Service are assisting. Once feedback is given to them we will again send them settlements and discuss their options with them."
Regards
United Business
United Business Solutions's reply19 Jul 2023, 13:55
Official
Good Day Lappies
We have looked into your review and below is some internal correspondence from the KZN Branch Manager where he has outlined some of the background information on your account.
"Morning All Some background on this client. Assa*** Feeds/MM Trade sold a section of their business to Montego. This involved the transfer and taking over of their rental and SLA agreement with us. Initially the client tried to get out of doing this but were eventually forced to by the former owners of MM Trade. Wayne and I were then told in a Teams Meeting by their Group IT Manager that they have no need for our machines or service as they only sue Minolta and had already signed up another Minolta machine for their DBN offices. Our machine will not be used. At that stage they were sent settlement figures and opted just to run the contracts out. Client has been sent a mail this morning and both accounts and Service are assisting. Once feedback is given to them we will again send them settlements and discuss their options with them."
Regards
United Business
We have looked into your review and below is some internal correspondence from the KZN Branch Manager where he has outlined some of the background information on your account.
"Morning All Some background on this client. Assa*** Feeds/MM Trade sold a section of their business to Montego. This involved the transfer and taking over of their rental and SLA agreement with us. Initially the client tried to get out of doing this but were eventually forced to by the former owners of MM Trade. Wayne and I were then told in a Teams Meeting by their Group IT Manager that they have no need for our machines or service as they only sue Minolta and had already signed up another Minolta machine for their DBN offices. Our machine will not be used. At that stage they were sent settlement figures and opted just to run the contracts out. Client has been sent a mail this morning and both accounts and Service are assisting. Once feedback is given to them we will again send them settlements and discuss their options with them."
Regards
United Business