*********** to say the least

Absolutely appalling company. My clients photocopier needed a transfer belt assembly, i found the item on their website with the correct description and image as well as item code that the manufacturer has specified in the parts list, i ordered the part and the incorrect part was delivered, just the belt not the whole assembly as was described. I contacted them to rectify but that's when the stories started, firstly that the incorrect part was delivered, then that the part i ordered was not in fact an assembly but just the belt despite the description and images being of the assembly. The next excuse was to blame their supplier for providing the correct details for the listing. The item was promptly removed from their store. I asked to be refunded. After speaking to Daron regarding the refund he assured they would sort the refund ASAP because of the issue i experienced, a few days went by but i received no feedback then i got an email from Daron saying my refund would be delayed till early the next week. Monday, Tuesday and Wednesday came and went, no feedback, i called Daron and he said he would follow up and get back to me but never got back to me. I called him again on Friday and he said he was going to get me a proof for the payment, once again no getting back to me. Thankfully the refund eventually did come through but it has caused a huge inconvenience to me and my client. Stay far away from this *********** company, they have so many bad reviews buried in what looks like paid for positive reviews. Many people have experienced what i have been through with this useless company.