Shocking Service, Incorrect Goods, and Still No Full Refund

I am extremely disappointed with the unacceptable service I received from UNITED BUSINESS SOLUTIONS.

From the very beginning, there was poor communication — I constantly had to follow up for feedback and updates on the NEC PBX system I ordered. No one took the initiative to keep me informed, and responses only came after repeated requests.

After waiting far too long for delivery, the goods that finally arrived were not what I ordered. Even worse, they were clearly second-hand, in poor condition, and badly packaged. This is completely unprofessional and misleading.

When I requested a refund, I was made to wait over a month, and only after threatening legal action did the company finally respond. To make matters worse, the refund was not even the full amount, and we were left to suffer the financial loss for their mistake.

What is even more concerning is that the director of the company was included in all communications and has not responded to my concerns. This lack of accountability and professionalism from someone in such a senior position is shocking.

This experience has been frustrating, time-consuming, and financially damaging. I would strongly caution others against doing business with this company unless they are prepared for poor service, no accountability, and the risk of being left out of pocket.

I am still awaiting a full refund and a proper explanation.