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Giuseppe S

1 reviews | Active since Jul 2017

26 Jul 2017, 10:20

Service? What Service?

<p>Two years ago I bought a colour Samsung copier/printer from United Business Solutions. At the same time i also entered into a maintenace/service agreement whereby i paid a pre-set monthly amount based on copier usage, and for that they would replenish toner etc. </p> <p>The machine has never been service since purchase. Ever. It has never required any toner, no problems with the drum. About three weeks ago the machine told us we needed to change the toner cartrige. I called United Business Solutions who proceeded to tell me that my account was in arrears and that i needed to pay the amount of approx. R3000 for it to be reinstated. The amount was paid over to teh Attorenys as requested. It took 1 1/2 months for teh funds to find their way from the Attorenys to United Business Solution. This was at the beginning of June. </p> <p>UBS Admin has now requested that i pay a further R1 200.00 odd on due invoices (never sent) before the machine can be serviced. I've been waiting for an answer from UBS now for two weeks. I've paid them over R8000 since purchasing the machine, and they have NEVER done any work on it. </p> <p>Simply said, I've paid them for a service theay have never provided and do not intend providing. I call it either ***** or theft. </p>

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Replies (5)
United Business Solutions
United Business Solutions's reply22 Sept 2017, 09:47
Official

Hello GSoffietti

I am sorry you have had such an unpleasant experience with us, this is definitely not the type of experience we want our clients to receive. Please can you send us an email with your company name so that we can look into this matter.

Regards

United Business Solutions

GS
Giuseppe S's update22 Sept 2017, 10:09
Reviewer Update
Hello. Thank you for your response - It's Soffietti - Studio di Architettura. ********** I've been dealing with Carlene Jones and it regards Contract no. 1505-012 signed on 26.05.2015.
GS
Giuseppe S's update22 Sept 2017, 10:11
Reviewer Update
Carlen hasn't had the decency of responding, and she tells me her Manager is "too busy" to deal with this. I've had to purchase my own toner despite having paid over R8 000.00 for the service contract. To date you've supp**** me with NOTHING.
United Business Solutions
United Business Solutions's reply05 Oct 2017, 14:16
Official

Hello G Soffietti

As communicated with you, since inception of your Equipment Maintenance Agreement your account was not paid on time as agreed and stipulated in the terms and conditions of the Agreement.

We have the right to withhold service and supplies should your account not be paid timeously. All invoices were sent to your email address which we have confirmed is the correct one.

With the above being said I would like to correct your post as we have attended to service calls on your machine in October 2015 and October 2016. You are correct in that you are billed every month on your usage however we did not receive monthly payments from you as stated. In one instance, almost a year went by without any payment being received.

We subsequently cancelled further dealings with you based on your irregular payment trend.

Regards

United Business Solutions

GS
Giuseppe S's update06 Oct 2017, 08:59
Reviewer Update
Thank you for your response. Unfortunately it's false and misleading. You attended to teh machine in 2015 when you installed it, and in 2016 when there was a software problem with it. It was never serviced. I admit the fact that my payments were at times irregular, but it does not give you the right to cancel the agreement, just to suspend it. I brought the account up to date, and once you received the funds, you cancelled it. And again without ever supplying toner or actually doing any work on the machine. Please show me on the agreement where it states that you can cancel the agreement for the reason you stated. You made sure i was paid up and then cancelled the agreement. That's *****.