Disgusting Service

<p>In order for us to have our phones installed we had to pay a huge installation fee UFRONT before they would come and install our phones. Invoice was paid and all documentation was sent through last week. Monday (10/04) they said they would come to install. We called numerous times, promised calls back, proised installation was going to happen. Tuesday (11/04) called again, avoided returning calls, promised it was happening. Wedneday (12/04) still given the run around, so I get involved. Call the contact person in the "service" department and he puts me on hold, whilst on hold the call is answered by someone else and I ask to speak to the manager. Infrom her of the drama and she says she will call me back in 10 minutes. 45 minutes later I call back to be shoved from pillar to post. Then the call is put down by them. I call back and ask to speak to someone higher up. So I get put through to the GM. She is in a meeting so I leave a message with her PA to call me back urgently. Finally the "service" manager calls me to say that the guys will be here first thing tomorrow morning to install our phones. Thursday (13/04) 9am my collegue gets a call asking for the address (which was given to the "service manager" yesterday). They on their way. 9.30 I call to speak to the GM. Eventually they trace her, she comes on the line and says she never got my message yesterday. Proceed to tell her of the very bad service received and still no installation. She will call me back in 5 minutes. 10.30 I get a call from the installation guys they here. They install the cables and say the other team will be here at 1pm to intall the phones. 10.35 "Service Manager" calls laughing saying she would like to explain what happened. I am not interested as a Manager and if you are providing a service, first thing this morning she should have called to say that the guys were on there way, and then called again to ensure they were here. My airtime has been used up on calls to United Busienss Solutions to find out when they **** our intallation. Client Service means you call your client to see if things have been done. 12.35 the GM who promised a call back in 5 minutes at 9.30 am still HAS NOT CALLED. I will NEVER recommend United Business Services to anyone ever. They do not know what client service is or how to deal with their clients. Promises made and not kept. Surprised they are still in business actually. And you cannot cancel with them and get someone else to help you, because they INSIST you pay before they will come and intall anything. Really. Disgusting. DO NOT USE THEM FOR ANYTHING!!!!</p>