Lost of 80% of my belongings

I’m sharing this as a warning and to seek urgent resolution.

I used Unishua (a moving company) to transport my belongings, and approximately 80% of my items were not delivered. To make matters worse, documentation was provided indicating that most of my items were received, which is not an accurate reflection of what actually happened.

I lodged a formal complaint on 17 February and was referred to the Consumer Goods and Services Ombud (CGSO). Since then, multiple timelines have been given to the supplier (15 business days, followed by additional extensions), but the matter remains unresolved with no meaningful response from the company.

It has now been over 6 weeks, and the delays, lack of accountability, and poor handling of this matter have caused significant financial strain.

I have followed the correct processes and allowed more than reasonable time for resolution. At this point, I am requesting urgent intervention and a clear resolution. If this matter is not addressed promptly, I will be escalating it further through additional legal and regulatory channels. I would strongly advise others to exercise caution when dealing with this company.