Your request will be processed...

I've been waiting now 5 hours without enough power to cook or have the geyser on. Unipin keeps giving me issues 1st it was 'token will be sent as soon as Unipin can retreats it from supplier' then it was 'token already redeemed' now it's 'your request will be processed' I bought the power because I need it now!! I've emailed and send the sms as per instructions and still nothing..