Worst Service Ever

I bought a Uni-Pin voucher I had 2units of electricity left, I followed the instructions and did not receive my token, I emailed the support, no response I have had this problem previously where I don't receive the token, so after a long wait I emailed a previous consultant, only to be told my supplier was down due to load shedding,my token is in the que and I will be attended too. I am now out of electricity I started my attempt at just past 19:00 it is now 6:00 in the morning. Load shedding does not last 11hours maybe 4 hours I should have been helped already.