Unipin's Absent Service

I'm extremely disappointed by the service of Unipin; or rather the lack thereof. Additionally they do not have a contact number or call centre to help customers when there is an urgent need nor a live online chat!

So the electricity I had previously bought ran out; I went to a Sasol garage to get buy a voucher to recharge at about 1am as I needed to do some work urgently.

After buying the voucher I tried numerous times to get the token for my meter number and every single time I did so using the *120* approach Unipin sent me a response saying my request is being processed; an hour or more later and I'm still waiting for the token.

The Unipin service is fundamentally flawed and the query channels are basically unelpful as there is no call line nor online live chat channel.

Now I know who to avoid and never recommend when getting a service provider for electricity vouchers. Unipin's offering is very uninspiring and absent in providing customer value in this regard.

And to whoever will read this from Unipin, which will inevitably be a few hours or even days after I put this up on Hellopeter, please dont be sending me the token like you have been doing with others that raised this same problem with you on this site just so it seems you are addressing the issue. The token will be useless to me by then.

Use my comments and complaint to actually improve your service.

Someone else posted this same complaint on this same website back in 2015 and you still have not addressed those same problems three years later? Shocking