Unipin voucher token not sent

Good day, <br> <br> On Friday the 20th of February 2015 at 16:51, I purchased two R100 unipin vouchers at Fontana Spar Ghandi. I have been trying to retrieve my token code for more than 6 Hours However I keep getting the response that my voucher will be processed and my token will be received by sms. I get this response every time I try yet no sms' s are sent back. I even smsd the helpline however there was no response from there either. Kindly assist as this is getting quite frustrating. My voucher serial number is *** & ***. My meter number is ***