NM
NTOMBI M
1 reviews | Active since Feb 2016
16 Feb 2016, 16:34
UNIPIN...TOTAL DISAPPOINTMENT
I PURCHASED A UNIPIN VOUCHER S/N *** YESTERDAY AT 18H28 AT WRIGHT PARK SUPERMARKET AND I GOT A MESSAGE THAT THERE IS A PROBLEM WITH THE ELECTRIC SUPPLIER AND I WILL BE CONTACTED SHORTLY...I AM STILL WAITING... ALMOST 24HRS LATER...THIS IS COMPLETELY UNACCEPTABLE. I TRIED CALLING ***...CANT GET THROUGH...AM I EXPECTED TO SPEND A DAY WITH NO ELECTRICITY EVEN THOUGH I DID PAY FOR THE SERVICE.....#DISSAPPOINTED... MY ELECTRICITY IS NOW ABOUT TO CUT OFF AND I HOPE THAT I WONT BE CHARGED ANY RE-CONNECTION FEES AS THIS IS UNCALLED FOR AND ENTIRELY UNIPIN'S FAULT...PLEASE DELIVER ON YOUR PROMISES BY PROVIDING A GOOD SERVICE AND MANAGING YOUR SUPPLIER REGISTER...
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UniPIN's replyOfficial
17 Feb 2016, 09:27Hello mabonann,
Hi Ntombi
Thank you for your query. I had a look at your voucher and the reason why your voucher has not been processed, is because your service provider Protea Meters have blocked your meter from transacting. This could be due to an outstanding amount that is due on your account. The issue is not on Unipin side. Please can you contact Protea Metering to resolve this issue and you can retry the voucher again. Their contact number is ***
Hi Ntombi
Thank you for your query. I had a look at your voucher and the reason why your voucher has not been processed, is because your service provider Protea Meters have blocked your meter from transacting. This could be due to an outstanding amount that is due on your account. The issue is not on Unipin side. Please can you contact Protea Metering to resolve this issue and you can retry the voucher again. Their contact number is ***
UniPIN's reply17 Feb 2016, 09:27
Official
Hello mabonann,
Hi Ntombi
Thank you for your query. I had a look at your voucher and the reason why your voucher has not been processed, is because your service provider Protea Meters have blocked your meter from transacting. This could be due to an outstanding amount that is due on your account. The issue is not on Unipin side. Please can you contact Protea Metering to resolve this issue and you can retry the voucher again. Their contact number is ***
Hi Ntombi
Thank you for your query. I had a look at your voucher and the reason why your voucher has not been processed, is because your service provider Protea Meters have blocked your meter from transacting. This could be due to an outstanding amount that is due on your account. The issue is not on Unipin side. Please can you contact Protea Metering to resolve this issue and you can retry the voucher again. Their contact number is ***