Unipin off-Line - No Lights !!!

I purchased a R100 voucher from Spar, went home and sent an SMS to Unipin to retrieve my Token number. after waiting four hours I had still not received anything. amidst trying to get hold of our local municipality (getting cut off several times, and then being put on hold a few times as well) I tried searching for contact numbers to enquire where to rectify my problem. I again sent the SMS 11 more times, still no response. after spending an entire night in the dark, I then this morning only managed to find out that Unipin is overseen by a company called Blue Label telecoms. I was told that my service provider is off-line. and that I must now e-mail all the relevant voucher details, metre number, Pin and area to [Email Removed] I have an elderly person that makes use of an oxygen machine and can not afford to have the electricity off for extended periods. I find that there is no accountability, no service or even proper support when dealing with these companies.