Unipin electricity

I purchased a R100 Unipin voucher however when I SMS the voucher I get the below message. PLEASE DO NOT RESEND YOUR REQUEST. There is a problem at your electricity supplier. Your token will be sent to you as soon as the problem is resolved'

Model :PLC CIU Mk3 Type : 20: 00586 RATING 220-240V- 50Hz 0,09A CIU NO : ********** 72 1000imp/Kwh