IB
Ivan B
1 reviews | Active since Sept 2015
28 Sept 2015, 20:06
Unipin / Cigicell - NO REAL CALL CENTER NUMBER!
I have been trying to load a prepaid Unipin voucher for almost 2 hours now! I haven't received my pin to load electricity! if you go to [URL Removed] , they boast about a 24 hour call center (Cigicell), the only way to contact them is to send a sms WHICH IS USELESS!! and log a query via email or the website! THERE IS NO NUMBER TO CALL FOR SUPPORT! Unacceptable! Electricity is already ridiculously expensive, now I have to spend MORE money to find out what the problem is?!!? - YOU DON'T PROVIDE ANY FEEDBACK WHATSOEVER!<br>
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UniPIN's replyOfficial
15 Oct 2015, 00:20Hello Ivan_PTA,
Unfortunately we did have a call center, but realised that the cost to consumers is astronomical to to query a voucher, hence we instituted an e-mail and sms system. We constantly strive to ensure that all e-mails and sms are responded to and that no consumer is left without some response whatsoever. If you could please forward your request to ***, I will investigate why you were not responded to
Unfortunately we did have a call center, but realised that the cost to consumers is astronomical to to query a voucher, hence we instituted an e-mail and sms system. We constantly strive to ensure that all e-mails and sms are responded to and that no consumer is left without some response whatsoever. If you could please forward your request to ***, I will investigate why you were not responded to
UniPIN's reply15 Oct 2015, 00:20
Official
Hello Ivan_PTA,
Unfortunately we did have a call center, but realised that the cost to consumers is astronomical to to query a voucher, hence we instituted an e-mail and sms system. We constantly strive to ensure that all e-mails and sms are responded to and that no consumer is left without some response whatsoever. If you could please forward your request to ***, I will investigate why you were not responded to
Unfortunately we did have a call center, but realised that the cost to consumers is astronomical to to query a voucher, hence we instituted an e-mail and sms system. We constantly strive to ensure that all e-mails and sms are responded to and that no consumer is left without some response whatsoever. If you could please forward your request to ***, I will investigate why you were not responded to