FO
Fauz O

1 reviews | Active since Feb 2015

10 Feb 2015, 13:34

Unclear SMS Message

I just moved into a complex using prepaid electricity this month and I bought Unipin for R50 just to see how the service works. To my shock after sending the SMS I got the message \PREPAID METER RCPT:*** AmtElec:50.00 Debt:50 Blu Approved - the power of prepaid". I didn't get any token. I spoke to my neighbours and I was told I have to pay R166 at the beginning of every month when I purchase a Unipin voucher e.g. if I want to buy electricity for R500 I have to buy a voucher for R666. Please can you clarify for me what is going on as I don't understand why I didn't get back my token and why it says Debt R50 and why I have to pay R166 monthly. If I have a debt how do I know the exact amount to pay to settle it? My email is [Email Removed]"""

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Replies (1)
UniPIN
UniPIN's reply10 Feb 2015, 13:44
Official
Hello foecum,

The debt element or the service fees is what the landlord or the body corporate has agreed and this is managed by Prepaid Meters.co.za. which is a private metering company, which your landlord or body corp has assigned.

When you submit a unipin, we send your request to prepaidmeters.co.za and in no way charge any fees or get involved with the service charge. We merely fetch your token and deliver back to you.

You can give Prepaid Meters a call on ***and they will be able to clarify this for you

regards

UniPIN