System not working - I have no water

I received purchased a R100 Unipin and followed the instructions to get a token number <br> Did this 5 times in the passed 5 hours yet have still not received the code<br> <br> Called Mr Prepaid for help only to be told they can't help and that there are no contract details for UNIPIN and that I need to SMS an alternative number - I did this and still no token<br> <br> Went to a BP to physically purchase a token only to be told it's not possible - system gives a Error Code 40<br> <br> I now have no water and no way of getting help