Supplier Problem and no one is responsible
I am really disappointed and fuming from this Uni Pin story.I have bought so much electricity and only to receive an sms telling me there is a problem with the supplier.No contact details for more info and no update on the progress of it.This is frustrating really and not knowing what is at all is worst.<br> <br> How long does this whole process lasts for ,what do I do because i am now staying in the dark because of this.<br> Whom do I liaise with to follow up?
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UniPIN's replyOfficial
03 Mar 2016, 09:44Hello Ulah,
Thank you for your mail. I can understand your frustrations, but the issue is actually an Ekhuruleni system problem. At month end, due to the high volume of transactions that they do, the system cannot handle the volumes and ultimately falls over. This is what has been happening these past few days. Unfortunately, we at Unipin are reliant on getting your vouchers from the municpality system and if their system is offline, we cannot supply tokens until they come back up. You can speak to the muncipality for further info
Thank you for your mail. I can understand your frustrations, but the issue is actually an Ekhuruleni system problem. At month end, due to the high volume of transactions that they do, the system cannot handle the volumes and ultimately falls over. This is what has been happening these past few days. Unfortunately, we at Unipin are reliant on getting your vouchers from the municpality system and if their system is offline, we cannot supply tokens until they come back up. You can speak to the muncipality for further info
UniPIN's reply03 Mar 2016, 09:44
Official
Hello Ulah,
Thank you for your mail. I can understand your frustrations, but the issue is actually an Ekhuruleni system problem. At month end, due to the high volume of transactions that they do, the system cannot handle the volumes and ultimately falls over. This is what has been happening these past few days. Unfortunately, we at Unipin are reliant on getting your vouchers from the municpality system and if their system is offline, we cannot supply tokens until they come back up. You can speak to the muncipality for further info
Thank you for your mail. I can understand your frustrations, but the issue is actually an Ekhuruleni system problem. At month end, due to the high volume of transactions that they do, the system cannot handle the volumes and ultimately falls over. This is what has been happening these past few days. Unfortunately, we at Unipin are reliant on getting your vouchers from the municpality system and if their system is offline, we cannot supply tokens until they come back up. You can speak to the muncipality for further info