Sitting in the dark

I bought a Unipin voucher for R100 on Sunday. I tried to redeem it on Monday evening after work at about 18:50pm. I received a message back that there is a problem at the electricity supplier the token will be resent to me. I tried again later and got a message that my voucher has been redeemed but I still had no electricity. I ended up going to bed in the dark. Yesterday I called them and laid a complaint and they took my contact numbers and I was told someone will call me back to resolve this issue. 2 days later I still haven't received my token or a mere phonecall. Im not interested in the story that Unipin is suffering technical problems due to loadshedding we all have loadshedding problems but our jobs dont come to a standstill. I have never seen such a pathetic franchise in my life.