CvV
Chantelle v.d. Vyver

1 reviews | Active since Jul 2015

10 Jun 2016, 15:39

Serviceless and appalling.

<p>Absolutely atrocious experience every step of the way! This laughable self proclaimed service provider is buried under so many layers of an umbrella system that it cannot tell it's toenails from its teeth!</p> <p>The only pleasant experience, if one could call it that, is purchasing the voucher... because that's handled by an ENTIRELY separate party! </p> <p>Needing to send that ****ed voucher pin on a success ratio of 1:7 is ridiculous! Not only does it cost me money to send a USSD request every time but I have to deal with daft excuses like 'Your request is still being processed.' Excuse me!? Processed by what or whom!!!!??? I have already purchased the forsaken voucher and did EVERY possible step in these *****'s stead and they cannot even get an automated system to run properly?!</p> <p>Any queries are handled with the foulest response and complete lack of service. If they even respond to this review and try to clear their names I'm sure ***s will sprout wings and we'll have a fantastic time cleaning up more mess... </p> <p>These people even have the audacity to come forth as professionals yet they take our money on so many fronts without doing their part. I hope someone else more deserving, willing to do the effort of at least lifting more than one finger gets this service in their stead because they obviously have no spine to prove their so called 'Easy' and painless service.</p>

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Replies (3)
UniPIN
UniPIN's reply13 Jun 2016, 06:35
Official

hi Chantelle

Thank you for your query. If you could please send an e-mail with your voucher number and meter number to ********** we can then identify what the problem was and send you your tokens.

Best regards,

CvV
Chantelle v.d. Vyver's update24 Jun 2016, 18:22
Reviewer Update

It has been two weeks and I am sitting with the same ridiculous problem again. I have tried about 20 times entering my voucher number, and I am not even exaggerating. The USSD response is complaining about some daft Cigicel gateway error. Then it says all the services are occupied, try again later. The another error. HOW!!?? I ask you HOW!!??? How is it even possible for a single service to have such bad signal or some sort of excuse after so many complaints?!

Asking me to email you with my voucher number does NOT SOLVE THE PROBLEM!!! The problem is your service, ENTIRELY!!!! Starting with the USSD service! If I had to send an email EVERY TIME something went wrong with your awful service you'd never see the end if it! Never mind that you take three days to respond!

People are actually suffering under neglegence. Children are going hungry because you refuse to take your role as an important service provider seriously! When will you wake up and actually do something about this problem!?

UniPIN
UniPIN's reply27 Jun 2016, 07:29
Official

Hi Chantelle

As per my previous response, please can you send an e-mail to

Best regards,